Recently, people is frequently discuss about AI, BI and Robots. The hottest ICT topic in town is about how robots can work, talk, smile, sing and act like real human being and one day, may take over most of the repeatative jobs which are currently done by humans. According to experts, robots will take over 30% of our jobs within the next 10 to 20 years. Incrasing numbers of businesses are now substituting workers with automated software and robots to perform a myriad of structured, routine administrative and clerical tasks which do not reply on human mental judgement.
According to USA researchers, two-thirds of Americans believe robots will soon perform most of the work done by humans but 80% believed their jobs will not be affected at all.
Most of the jobs that fall into the higher risk category are high volume, highly repetitive and not suited to humans, who always make erros, mistakes where robtos do not, according to Leslie Willcocks, Professor of Technology, work and globalisation within LSE’s Department of Management. Top management of big company related to healthcare, tehnology, food industry, restaurants, education and retail prefer to use robot rather than human in handling customer service and repeatative tasks which difficult to get the right person to do it.
According to professor Willcocks, robots are perfect in doing repetitive tasks tirelessly and continuously. In many businesses, robots are welcomed as valuable team members who do not complaints about high volume of jobs and no rest, and always willing to do tasks that the humans refused and complainted about. For example, in USA, some McDonald’s restaurant started to use kiosk to serve customers instead of waiter or waitress or cashiers. The patrons need to create their own order list using touch-screen system that allows them to create their own burgers without interacting with any staff. It is unknown how many jobs like this, are being replaced by automated kiosks but such innovations will be an increasingly familiar sight in the whole USA and worldwide soon.
The fears around robots replacing humans need to be tempered with the reality that new jobs, e.g.: programming job, coding jobs uing AI and ML, will be created by this new trend, accoridng to researchers.
Many of us recognize robotic automation as an inevitably diruptive force. For example, in Australia company Fastbrick Rotbotics has developed a robot, the Hadrian X, that can lay 1000 standard bricks in one hour, a task taht would take 2 human bricklayers the better part of a day or longer to complete the same tasks.
In a recent report, the world economic forum predicted that robotic automation will result in the net loss of > 5,000,000 jobs across 15 developed countries by 2020. Another research study, conducted by the International Labor ORganization, states that as many as 137,000,000 of workers across Asia countries including Cambodia, Indonesia, Philipines, Thailand and Vietnam, about 56% of the total workfoce will be at risk of displacement by robots especially workers in the garment manufacturing industry.
What say you?